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Written by:
George Rossi
Updated:
Leverage: 1:2000
Regulation: FSCA, FSC
Min. Deposit: 0 US$
HQ: Mauritius
Platforms: MT5
Found in: 2024
XLibre is a CFD Broker freshly established in 2024 which operates through several entities, with headquarters in Mauritius and operate International entity available via exalibre.com site, as such available for the global trading community. XLibre second entity is established as a regulated broker licensed by SA FSCA available for traders from South Africa under site exalibre.co.za. In our review we mainly cover International proposal conditions as they might suit wider range of traders, and mention SA conditions for comparison too.
Even so XLibre is a new player in the industry Broker provides quite balanced trading conditions with a good range of instruments covered, including Currencies, Indices, Commodities, Shares, Crypto all traded as CFDs. Execution speed is commendable, and its platform features industry-leading software MT5 with useful trading tools, along with various account types offered to suit traders of different need, along with negative balance protection applied as an important safety measure.
As we conclude by our research on XLibre a broker is freshly established, but its trading proposal is well-organized, regulations are in place, while traders from various regions can join via an International entity. Broker offers a solid selection of account types and pricing models suitable for various trading styles, with tight spreads, yet Standard fee might be average or slightly higher compared to competitors. Besides, the minimum deposit starts from 0$ which is good, also there is high leverage available. There is 24/7 support and some support materials provided which is a good bonus too.
As for the cons, we mark several points to refer to including lack of proper education which is necessary for beginners. Trading conditions and protective measures are different based on the XLibre entity, also customer support is not available 24/7 and Live Chat is available only via Account Area.
| Advantages | Disadvantages |
|---|---|
| Regulated by FSCA and International entity FSC | No Top-Tier license. Regulatory oversight vary based on entity |
| No Minimum Deposit Requirement | Limited Education, no Courses, Webinars |
| High Leverage up to 1:2000 | No 24/7 online support |
| Good range of instruments | |
| MT5 Platform offered with good tools |
| 🏢 Headquarters | Mauritius |
| 🗺️ Regulation | FSCA, FSC |
| 🖥 Platforms | MT5 |
| 📉 Instruments | Forex, Stock CFDs, Bond CFDs, Crypto CFDs, Commodities |
| 💰 EUR/USD Spread | 0.5 pips |
| 🎮 Demo Account | Available |
| 💳 Minimum deposit | 0$ |
| 💰 Base currencies | USD, EUR |
| 📚 Education | No Trading Academy. FAQ Section, Research Tools |
| ☎ Customer Support | 24/5 |
From our expert review, XLibre stands out as a broker with favorable trading conditions, making it a suitable choice for both novice and experienced traders. The quality of service reinforces its appeal to a broad range of traders as such gained good ranking from us.
| Ranking | XLibre | IUX | Deriv |
|---|---|---|---|
| Our Ranking | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ |
| Advantages | Trading Conditions | Trading Markets | Spreads |
After looking at trading features, regulatory standards, costs, and user feedback, we found XLibre to be a solid choice for trading suitable for various level of traders. However, we also put together a list of alternative brokers that might better fit your specific needs, giving you more options to choose from also focusing on points XLibre might be less competitive:
No, XLibre is not a scam. The Broker is considered reliable since is regulated by South Africa FSCA that apply good oversight over Forex Companies, also Broker has International entity also compliant to local legislation.
Yes, XLibre is a legit and regulated broker that is licensed in two of its entities Broker operates through.
XLibre ZA is based in South Africa and operates with a license authorized by Financial Sector Conduct Authority (FSCA) SA. This license and established operation provide XLibre exposure to South Africa market while it is also considered a tight regulation with good protective measures applied. As for the XLibre International entity, which is based in Mauritius licensed by FSC, there are indeed fewer protective measures applied since Mauritius is known offshore zone, nevertheless, since broker has an additional tier-2 license FSCA it is considered safe choice.
In addition, Broker apply various protective measures to all accounts including negative balance protection, Two-factor authentication and OTP to safeguard Client Accounts and Infrmation.
See our conclusion on XLibre Reliability:
| XLibre Strong Points | XLibre Weak Points |
|---|---|
| Regulation by FSCA and exposure to Africia Market | Regulatory standards and protection vary based on the entity |
| Negative Balance protection | No Top Tier Regulation |
| Segregated accounts | International Trading via offshore zone |
Leverage is a great tool allowing to gain greater exposure in correlation to your account balance. Yet, being a quite risky tool leverage levels are always regulated by world authorities, as such depending on the jurisdiction Broker operates alike we would advise to learn well how to use leverage without great exposure to risk on losing trading account.
For XLibre Leverage as its main offering operated by SA entity higher leverage levels are allowed. While the International entity offers very high leverage ratios available to all trading accounts.
Here are our findings on XLibre Leverage offered:
While follow the XLibre Account Open you may choose between 4 Account types offered: Cent, Standard, Raw and Pro.
All accounts are available on offered XLibre MT5 platform and conditions on offered accounts mainly vary by the pricing model where trading fees either built into Spread for Standard and Pro account. Raw account fees are mainly based on the commission paid. Also we notice Cent account will add on some commission per trading orders too, while fees are also based on a spread.
Yet, we see that depending on the country of residence and XLibre entity you trade through account specifications vary.
| Pros | Cons |
|---|---|
| Fast Account Opening | Cent Account Features Commission |
| 4 Account types including Cent Account and Pro Accounts | |
| Various Pricing Models available | |
| No Deposit/Withdrawal fee |
While Account Operating is quite easy and is an electronic approval process, it might take from few minutes to 30 minutes as Broker promises.
Here we gather the simple steps to XLibre Login and account sign in step by step:
Analyzing XLibre we note a selection of over 1000 CFDs on popular trading markets, which include CFDs on Forex, Commodities, Bond, Crypto and Stock CFDs with the Leverage levels available up to 1:2000, yet based on the region. The range is considered quite widely presented, and indeed covers the most popular trading Markets, but stands within the industry average as some Brokers offer thousands of different instruments.
XLibre’ pricing structure is different based on the account specification you choose, while primarily integrated into the spread on Standard and Pro accounts being commission-free option. Raw account fees are built into a commission basis, and the only interesting thing we notice in Cent account as traders have both spreads and commission charge applied, while overall still fees paid for cent trading is quite good proposal overall.
However, for full Fee structure not only trading fees like Spread or Commission should be counted. We also review funding fees, inactivity fees and overnight charges applied to trading account.
| Fees | XLibre Fees | ATFX Fees | Deriv Fees |
|---|---|---|---|
| Deposit fee | No | No | No |
| Withdrawal fee | No | Yes | No |
| Inactivity fee | No | No | Yes |
| Fee ranking | Average | Low | Low |
Here we review XLibre Spreads in detail, since Broker offers various account types spreads and commission diverse.
Standard account is a typical choice of most traders making it an ideal choice for beginners alike looking for a simple, hassle-free trading experience. Standard account spreads start from 1.5 pips which is slightly higher than the industry average of around 1.2 for EURUSD based on our experience and tests. But, Pro account spreads are much better starting from 0.8 pips and average around 1 pip for major pairs, yet Pro account is a choice of experienced traders also require a minimum deposit of 2k$
Raw Account fees are based on commission while some instruments might be offered with 0$ commission as part of Broker offer, all togherther we find in line with industry average providing good execution with interbank spreads from 0 pips.
| Asset/ Pair | XLibre | IUX | Deriv |
|---|---|---|---|
| EUR USD Spread | 1.5 pips | 0.5 pips | 0.2 pips |
| Energy CFDs | 4.5 | 3 | - |
| Gold Spread | 2.6 | 1.4 | 1 |
| BTC USD Spread | 30 | 145.5 | 1 |
Deposits to your live trading account can be made through various convenient and widely used methods as we notice with our Review. A good point, XLibre does not incur processing fees for deposits or withdrawals, however some fees may apply based on your payment provides, which will be your responsibility. It’s important to check these potential charges beforehand. Overall, we find XLibre trading account funding well established as Deposits and withdrawals are available around the clock, yet consider differences on payment methods and processing based on your residency.
Here we gather positive and negative points on XLibre Funding conditions:
| XLibre Advantage | XLibre Disadvantage |
|---|---|
| No deposit and withdrawal fees from the Broker | Some methods may not be available within specific regions |
| Wide range of methods suppported | |
| Fast deposits and withdrawals | |
| 24 hour withdrawals |
Funding options
So as for the methods by which you can deposit funds into your trading account we find very diverse range supported, these are the common options supported as payment methods, which is a benefit among offering indeed:
The requirement of minimum deposit for XLibre is $0 for Standard and Raw accounts, so is an attractive proposal as you may start with any amount you wish. Cent and Pro account future minimum requirement of 10$ and 2k$ respectively, while all together Broker recommends starting with 200$ minimum as to assess all instruments offered and cover the margins.
XLibre minimum deposit vs other brokers
| XLibre | Most Other Brokers | |
| Minimum Deposit | $0 | $500 |
XLibre mainstays on popular MT5 platform, a powerful software packed with multiple tools and regarded by most traders for its great trading environment and simple, yet sophisticated capabilities available. The Platform is available on Desktop, Web and Mobile versions, so is suitable for multiple devices.
MT5 platform known for its advanced charting and fast access to trade numerous markets is indeed a good choice from XLibre as its main trading software. Nevertheless, each Broker platform is indeed slightly different since Broker decides which tools to include in offering or not. So for XLibre MT5 we find it quite well-packed and with some additional research included like expert insights, and numerous available features good for various strategies like pattern trading, robot trading, expert advisors etc.
Another good note is the availability of Social Trading where you can either follow trading account where all trades auto replicated to your account, which is an amazing opportunity for beginning traders or passive trading. Or may become a Master trader to be able to gain followers and greater exposure to the market. We find XLibre Social Trading quite diverse and well-established together with MetaTrader 5 platform and overall trading performance.
| Platforms | XLibre Platforms | IUX Platforms | Deriv Platforms |
|---|---|---|---|
| MT4 | No | No | No |
| MT5 | Yes | Yes | Yes |
| cTrader | No | No | No |
| Own Platform | No | Yes | Yes |
| Mobile Apps | Yes | Yes | Yes |
Our last point to review is XLibre Customer Support and Service, as it is essential to check quality of customer support for effective communication and resolve of any issues you may face. We see XLibre supports various languages, and Broker Support is accessible via email, phone lines and contact form, also runs various social media accounts like on Facebook, Instagram, Twitter (see XLibre Twitter Account).
As for the Live Chat it is available in Your Account Client Area along with opening a Helpdesk Ticket, but Live Chat is not available via the main website for general inquiries at least at the time of our tests.
See our Ranking on Customer Service quality:
| Pros | Cons |
|---|---|
| Responsive customer service with Fast answers | No 24/7 Support |
| Contact Form | |
| Available on various Social Platforms | |
| Live Chat via Client Area | |
| Good ranking of Support |
Lastly concerning about Forex Education and an important note for beginning traders on how to get started, we didn’t find XLibre provides comprehensive Education, Courses, Trading Webinars or Trading Academy.
Broker has only FAQ section with common questions provided also Economic Calendars and research built into platform, with Market expert insights. Yet, overall we can not categorize it as proper education compared to industry competitors, therefore complete beginning traders might better check on other Brokers, yet overall XLibre conditions are suitable for beginning traders as Platform provided is MT5 and there are numerous great tools included, along with free available education and Trading Videos for MT5 platform on web.
Overall, we conclude XLibre as customer-oriented broker with a secure trading environment, good selection between account types, fee models all accompanied with powerful MT5 platform, XLibre might be suitable for various types of traders and different styles, even so we find spread slightly higher or average on Standard account, higher grades of Accounts offer good fees.
Broker services and trading conditions are overall favorable, we didn’t find serious issues with its services offered, while some notes to consider is lack of comprehensive education, yet since Broker is fresh established firm we may see good development in coming years in that sections too. Overall, we rank XLibre a good quality Broker and an option to consider.
With our Analysis XLibre stands Suitable for the following Features:
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I recently discovered that there’s a conspiracy aimed at bringing down Xlibre, a broker I’ve been using. It’s quite easy for anyone to go on forex review platforms like Trustpilot and damage a business’s reputation. I’ve also heard from employees at other forex brokers who are instructed to post positive comments online to make their firms seem more trustworthy. Despite the fake negative reviews circulating, it’s worth noting that Xlibre isn’t bothered by them. Personally, this broker has never let me down, and I even recently learned that it was scammed by its former Nigerian country director—though that’s a story for another time. Think about it: if all these negative reviews were accurate, why haven’t the regulators revoked their license? Don’t be misled by the bad reviews about Xlibre. As I mentioned before, there’s a deliberate effort to bring down this solid broker.
Obrigado|Olá a todos, os conteúdos existentes nesta
Subject: Complaint Against Xlibre SA (PTY) Ltd – Request for Assistance
Dear FAIS Ombud Team,
I am writing to formally lodge a complaint against XLibre SA (PTY) Ltd is incorporated in South Africa with Company Number 2016/214844/07 and is authorized and regulated by the South African Financial Sector Conduct Authority (FSCA) with Financial Services Provider License number 47159.
Regarding a financial dispute that I am currently facing. I initially submitted my complaint to the Financial Sector Conduct Authority (FSCA), but I have been advised (Complaint Ref No: 153-275043) to direct my concerns to your office for further assistance.
Summary of the Issue:
•Financial Institution: Xlibre SA (PTY) Ltd
•Nature of the Complaint: [ Here’s a brief summary of what happened:
Introduction to the trader: Ifrah Hassan Ahmed, an experienced forex trader, was introduced to Exlibre Brokers by Konstantinos Konstantinou from Cyprus, a close friend of the brokerage’s CEO, Kypros Kyprianou. Konstantinos personally requested me Ifrah to collaborate with his friend’s brokerage, emphasizing that Kypros needed clients. Recognizing my expertise as a professional trader, he also encouraged me to bring other traders as an Introducing Broker (IB).
When I expressed concerns about not knowing Kypros or Exlibre Brokers and the possibility of being scammed, Konstantinos firmly reassured me. He insisted that such a situation would never happen and that I shouldn’t even mention such doubts. He further assured me that Exlibre is a legitimate and regulated firm and mentioned that the company would be expanding to Kenya within one to two months. Trusting Konstantinos’ words, i was encouraged to join Exlibre Brokers.
On August 20, 2024, Konstantinos Konstantinou created a WhatsApp group to introduce me to his close friend, the CEO of Exlibre Brokers. He introduced me as a professional female trader and IB from Kenya, whom he knew well. However, the CEO’s first question was, “Ifrah, have you opened an account with us?”—a clear red flag often seen in scams. I have chat records to support everything I’ve stated.
Deposits and Initial Trading: i deposited $30,000 in 20th August 2024 and later added two more deposits of $5,000 each. I was able to withdraw small amounts without issues, and my account balance grew to $76,252.35.
Sudden Account Termination: On January 8, 2025, when i attempted to withdraw most of my funds, my trading account was suddenly terminated, and my money was withheld.
Broker’s Response: The account manager, Orest (based in Ukraine), claimed he was unaware of the decision, which was made by the brokerage owner and the back office. Also broker response that I used some bots, ea, arbitrage, abusive , what I even never heard of or ever used, am swing trader, I hold traders many days and I day trade, they used to appreciate how I trade daily on the whatsapp group we have and the account manager used to call me daily used to say my entries are perfect, when i said I want withdraw all money suddenly I become redflag according to the broker and they immediately withdrawn my money all drained the account to zero.
Failed Attempts to Recover Funds: I reached out to Konstantinos, who initially reassured me but later suggested legal action since he told me hisndear friendwant scam me and he triedto talkedto him but he refusedto pick up his calls . The broker’s owner, Kypros Kyprianou, ignored my calls and blocked me on whatsapp.
Legal Action Taken: On January 30, 2025, I filed an official complaint with the Directorate of Criminal Investigations (DCI), and an investigation is underway.
It appears to be a case of financial fraud, where the broker allowed withdrawals initially to build trust but later blocked access to larger funds. ]
•Timeline of Events: [ this issue started on 8th of January when i placed all my money withdrawals, Mr orest my account manager called me on whatsapp he asked me ifrah are you planning to leave us? Why am I withdrawing all of my money? Am I leaving the broker behind? He asked me these 3 questions wich surely made me shocked, I asked him what’s work of trader to make money and fight with thr market and withdraw it right? If I don’t withdraw it who will, is it not my own money, when I reply that way he said he was joking I shouldn’t take it seriously, then I decided not to withdraw all, I doubted his words so I told him am not leaving you guys I want withdraw 66,150$ for my medical and I leave 10100$ in my mt5 trading account so please process it the 66,150$ for me, he said he was kidding before I shouldn’t take it heartly it’s my money and I should withdraw it allnif I want,
Then I tried to withdraw the 66,150$ via crypto as he told me to do so as I will get in 1hr since it’s fastest payment method, then I did that then I received email saying incant withdraw via crypto coz my initial deposited money was via my card so I should return back to the card that money after that I can use another alternative methods like crypto wich was fine since some brokers do that, then they told me the maximum withdrawals per day is 5000$ While when i was depositing the maximum deposit per day was 25000$ plus, I quarrel with him he said am just worker so he can’t answer so I should proceed with 5k usd daily till I should return back to the card the 40k usd deposited since I joined them, then I pressed the first 5000$ usd as withdrawals I received automated email saying I withdrawn 5000$ and I will receive in 2 to 7 working days in my card, then as we were talking on the whatsapp call I again received another email of account termination and as I rushed to the dashboard wich I kept the 66,150$ for withdrawals it’s drained to zero and I rashes to the mt5 wich I left 10102.35$ for continue trading they drained it to zero, as I started crying he told me what happened I screenshoted and sent him, he was also shocked I don’t know if he knew what gonna happen or not he was like unbelievable unbelievable unbelievable 3 times and he said what’s going on , it’s your own money, I asked him please answer me why am I receiving this email only when I wanted to withdraw all my money why only now am receiving this and not before where I used to withdraw the small amount, he said let me inquire he disconnected, then after 10min he called saying am really sorry for you, whatever I have heard of wasn’t something good and he told me am good trader, he never seen female trader who focused and hardworking before , I shouldn’t give up n I should just fight for my money, I asked him who sent me this email he said backoffice@exalibre.com wich handles by the CEO kypros Kyprianou, I was like kypros we talk after every 3 to 4 days he been appreciated by my hardwork only what’s this new theory of suddenly redflaged when I wanted to leave?? He told me he just worker and he can’t answer that, he told me I should talk to the Konstantinos who brought me in, I should talk to the support team of the broker @support@exalibre.com or even the ceo himself but he said he can’t help and he even told me don’t talk to me or text me again he then blocked me on whatsapp. The guy who referred me also told me the ceo not listening to him and he wants scam me I should just take legal actions since the broker is regulated in SA under FSCA, the ceo himself blocked me on whatsapp and via emails he doesn’t reply me.]]
•Supporting Documents: [i have the whatsapp group Konstantinos Konstantinou created for me so he can request me to join this broker owns by his dear friend called kypros Kyprianou, which he introduced me to the ceo of the exlibre broker and the chris karayianis who is the head of business development who was added to the group by the ceo so he can help me make deposit once on 20th August 2024 and the account manager whom i was told will help me if i have any issues regarding deposits or withdrawas, I communicated with them via this whatsapp group wich still exists but they just read whatever I wrote but they don’t response since they blocked me individually I don’tknow why they are in that whatsapp group when they dont reply me when am crying to them for my own damn real money. Also via emails i wrote to them many times, the clientaudit@exalibre.com, trading@exalibre.com, backoffice@exalibre.com, support@exalibre.com and they don’t response or give out my money. I have all the emails we ever exchanged, the proofs they withdrawn my 76252.3$ when i requested to withdraw all my funds,they sent me sudden termination email when i placed all my money for withdrawals.
My Experience with Exlibre Brokers – A Clear Scam
I was introduced to Exlibre Brokers by Konstantinos Konstantinou, who assured me the broker was legitimate. My daily deposit limit was $25,000 while chriskarayianis was on my whatsappcall the day i was makingdeposit, but when it came to withdrawals, I was only allowed $5,000 at a time. The moment I requested my first $5,000 withdrawal, my account was suddenly terminated and put under “review.” while they withdrawn all money by portions This was a clear red flag.
Even before this, small withdrawals were delayed for 10-15 days, with excuses that the bank was holding the funds—something my bank denied. It became obvious that Exlibre’s goal was to allow deposits but block withdrawals. When I confronted Konstantinos, he refused to help, despite initially vouching for Kypros Kyprianou, Exlibre’s CEO.
As a trader, I never used robots, arbitrage, or HFT bots—I relied solely on my knowledge and strategy. I held trades for days, even through high spreads at night. My account manager frequently questioned why I didn’t close profitable trades early, further proving their manipulation. The moment I requested my full balance of $76,252.35, I was flagged and terminated, despite having previously withdrawn small amounts without issue.
Reputable brokers don’t deny withdrawals, reputablebrokers never redflaged trading strategies orwithhold withdrawals for legitimate reasons. Brokers who denied withdrawals are big indicator of scam broker. I know traders who scalp with IC Markets, Exness, and HFM and receive their withdrawals within minutes. Even those using AI bots get their funds instantly. Meanwhile, I, a hardworking trader who risked my own money—not a prop firm’s funds—was denied my rightful earnings.
I had big plans for my money, including a medical surgery, but Exlibre has caused irreparable damage. If I hadn’t requested a full withdrawal, I would still be trading and growing my account. I regret trusting Konstantinos and choosing Exlibre over regulated brokers like HFM, exness, icmarkets and XM. I simply want my $76,252.35—nothing more, nothing less.]]
Desired Outcome:
I am seeking your intervention to [ am seeking FCSA in SA to recover my funds all 76252.3$ and resolve this disputes please, the damages the broker caused if i state here will be double of my 76252.3$ I wish they could have seen whole family lives situations and my own health due to the inhumanity they behaved with me, am same girl who yesterday helped them when they needed clients, I trusted my own money with them, I risked my own real money to make money, I never traded their funds to make make, I was allowed small withdrawals I was making since my plan was to grow the account , after I decided to withdraw all I suddenly become redflag that’s their claims and they terminated and within seconds they withdrawn portions of my money, not even once I have proofs. Please 🙏 dear FSCA and dear FAIS Ombud Team help me get my rights, my own money. The broker even bribed the trustpilot I can’t write review even on what exlibre did to me, whenever I write reviews trustpilot removes them and when I asked them why they removing my reviews so my fellow traders can see as well, they said they can’t share why they removing all my reviews as they can’t disclose to Me.]
Please advise on any additional information or documentation needed to facilitate this process. I am available at [Ifraahhassan576@gmail.com that’smy email and +254721240983 as my number] for any follow-up queries.
Thank you for your attention to this matter. I look forward to your guidance and support.
Kind regards,
[Ifrah Hassan Ahmed]
Konstantinos, you have been actively recruiting traders from Africa into Exlibre Broker under false assurances of security and legitimacy. Your actions have resulted in the financial loss of innocent traders who trusted your word.
Be warned that any further involvement in fraudulent brokerage activities will have serious consequences. Authorities across Africa are aware of your actions, and legal measures will be taken to ensure justice for all affected traders. Any attempt to continue deceiving traders will result in legal actions, potential blacklisting, and public exposure of your role in these scams.
You and your associates must immediately return the stolen funds and cease all fraudulent activities. Failure to comply will lead to formal complaints to international financial regulators, law enforcement agencies, and public disclosure of your deceptive operations.
Konstantinos, your involvement in bringing traders to Exlibre Broker, a fraudulent entity that withholds withdrawals and steals deposits, is now widely known. Traders across Africa are uniting against these deceptive practices, and action is being taken against you and your associates.
If you continue to lure unsuspecting traders into this scam, you will face legal action, blacklisting in financial markets, and public exposure. Authorities are being alerted, and steps are being taken to freeze assets linked to these fraudulent activities.
This is your final warning—return all stolen funds and stop your involvement in brokerage scams immediately. If you fail to comply, traders will ensure that every financial and legal avenue is pursued against you and your partners.
It has come to our attention that Konstantinos has been recruiting traders from Africa into Exlibre Broker, a fraudulent brokerage that refuses withdrawals and illegally seizes traders’ funds. This is a clear act of deception, and we urge all traders to avoid any dealings with him or this brokerage.
Authorities are being informed, and actions are underway to expose and hold accountable those responsible. If you or anyone you know has been affected, please report the matter to financial regulators and law enforcement agencies immediately.
Your passport will be freeze soon and you will be jailed for lifetime for convincing me into this scheme brokerage, you still referred traders from Kenya the DCI in my country showed me your information and how many people you scamed with your so called dear friend scheme broker, anyone of you can’t travel to East Africa ever nor will be able,w to travel freely.
Last warning return 60,000$+76252.35$
Subject: Formal Complaint Regarding Investment and Ancillary Services
Dear: https://exalibre.com/, support@exalibre.com, backoffice@exalibre.com, clientaudit@exalibre.com, trading@exalibre.com.
I am writing to formally lodge a complaint regarding the investment and/or ancillary services provided by your company. Below are the required details in accordance with your stated Complaints Handling Procedure:
1. IFRAH HASSAN AHMED
2. Trading Accoun: 101587
3. Affected Transaction Numbers: 76,252.35$
4. Date and Description of the Issue: 8th of january 2025 when I tried to withdraw all my hard earned deposited 40,000 plus hard earned profits total of 76252.35$
• Date: [Date the issue occurred] 8/1/2025
• Description: [Clearly outline the issue, including any relevant details about the dissatisfaction with the service, timelines, and specific problems encountered.]. This issue occurred only the day I requested all my balance 76252.35$ withdrawals, before i used to request small withdrawals and the broker used to sent my small withdrawals initially but on 8th January 2025 I decided to withdraw my whole balance 76252.35$ because the company made my trading conditions real hell and hard by increasing my spread rapidly whenever I open trades or when my trades about to hit tp, wich initial stage when I joined them they were not like this impulsive. Also they suddenly introduced swap triple action on me despite them knowing my account was islamic, I complained to them they told me why am holding trades 7 days? I was shocked and disappointed coz as trader we can decide to hold traders and am more of swing trader Most of my trades so they purposely did this to me just because am swing trader then day trader. So on 8/1/2025 I decided to withdrawn all my money that’s when my account manager call me saying ifrah why are you withdrawing all of your money? Are you planning to leave us behind? Why am leaving the broker? These 3 questions he asked made me really disappointed again 😒 and I told him am trader I worked hard for my money, it’s my money if I don’t withdraw it who will? Then he said he was kidding it please don’t take it to the heart, then he told me I should proceed the withdrawal via usdt all once then I received email saying I should use card since my initial deposit was via card I should clear my so far deposited money back to bank after that the profits I use another alternative method like crypto, then he told me 5000$ is maximum withdrawals, I even asked him why 5000$ only when my initial deposit was 15000$ plus per day, it doesn’t make sense right? Then he told me that’s policy of the company I proceeded the first 5000$ withdrawal then I received email of termination account I was surprised coz I was with broker not propfirms, I was risking my own damn money to make money, I gave them chance yesterday by depositing to their broker while I could get many reputable brokers who in my country and fully regulated and never redflaged withdrawals just because it’s big or trader wants leave behind . Someone was waiting, e to press the withdrawal button so they can sent that termination account, I immediately rushed to the mt5 it’s drained to zero by the broker and I rashes to the dashboard its too drained to zero all money being withdrawn by broker .
Additionally, I would like to highlight the following concerns regarding the handling of this matter:
• [Optional: Mention any prior attempts to resolve the issue and the response received.]
I tried to talk to the person who convinced me to join this broker, who told me they will come to kenya soon and I will be working with them, who reassured me nothing gonna happen to me or my money when I told him I don’t know the owner nor this new broker he told me his dear friend owns it and he needs clients and since am professional trader I should support his friend brokerage and bring my people too.
Now he saying his dear friend is no longer his friend, he says he never knew if his friend will scam me or had this thought, he says I should take legal actions, surely how comes his dear friend not picking up his calls? How can one believe that, yesterday he requested me to help this broker by depositing my own money today when broker wants scam me he can’t talk to them just how he convinced me to joined in and the reassured me. The broker not replied to my on emails but when I post on social media they talk sweetly by saying they care their customers and I should email them and when I actually email them thry don’t respond. They withdrawn my own money, they also suspended my mt5 and dashboard and they still quite? What are they waiting for?
Please I request to receive my 76252.35$ I worked hard for, all brokers telling me this is beyond scam what this broker doing and this can make them be ceased, they saw they not in kenya but thry forget this can be backfired badly with them, it’s open scam and cyber crime what exlibre did to me so far, the damaged they caused only can be more than my whole balance of 76252.35$
Given the circumstances, I request that this complaint be escalated and independently reviewed by the Client Audit Team. Please ensure that I receive a response within the prescribed time frame as per your procedure.
This email is also being sent to your regulator, the Financial Services Commission (FSC), to ensure transparency and adherence to regulatory standards.
I look forward to your prompt acknowledgment of this email and a resolution to the matter.
Yours sincerely,
[IFRAHHASSANAHMED]
Dear Ifrah Hassan Ahmed,
We take allegations like this very seriously and are committed to providing a fair and transparent trading environment for all our clients. However, we currently have no record of any client under your name experiencing the issues you described.
To investigate this matter thoroughly and assist you accordingly, please provide your Client ID or registered email address associated with your XLibre account. Without this information, we are unable to verify your claims or look into your case.
If you are indeed a client and have faced any difficulties, we encourage you to contact our support team directly at support@exalibre.com so we can resolve any concerns promptly. We are dedicated to ensuring all withdrawals are processed fairly and in accordance with our policies.
If we do not receive the requested details, we will assume that this review is not genuine and may be intended to harm our reputation.
We look forward to your response and are happy to assist.
Best regards,
XLibre Support Team
Exlibre Broker, under the ownership of Kypros Kyprianou, has been exposed for fraudulent activities, including withholding traders’ funds, blocking accounts without justification, and scamming hardworking traders out of their deposits and profits.
This unethical behavior will not go unpunished. Authorities, including financial regulators and law enforcement agencies, are being alerted, and legal actions will be pursued to hold you accountable for the financial losses you have caused.
Your deceptive practices, such as allowing traders to deposit freely but restricting withdrawals under false claims of “strategy violations,” are clear signs of a scam operation. You have stolen $76,252.35 from a trader who worked tirelessly, and similar complaints are emerging from others who have been victimized by your brokerage.
This is a final warning—return the stolen funds to all affected traders immediately. If you fail to do so, expect:
✔ Criminal investigations by international financial authorities
✔ Public exposure across trading communities, review platforms, and legal forums
✔ Freezing of your licenses and business operations in multiple jurisdictions
✔ Legal consequences for all individuals involved, including Konstantinos Konstantinou and your entire network of fraudsters
Your attempts to manipulate reviews and silence complaints will not work. The truth is already spreading, and your fraudulent scheme will be dismantled.
You cannot escape accountability—refund all stolen money NOW or face the full force of the law.
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Public Notice: Exlibre Broker is a SCAM!
⚠ WARNING TO ALL TRADERS ⚠
Do NOT deposit any money into Exlibre Broker (exalibre.com)! This fraudulent brokerage, owned by Kypros Kyprianou, is actively stealing traders’ funds and blocking withdrawals without valid reasons.
❌ False promises of safe trading
❌ Deliberate manipulation of trading conditions
❌ Unjustified account terminations after profitable trades
❌ Refusal to process withdrawals while accepting unlimited deposits
Traders have already lost tens of thousands of dollars due to Exlibre’s scam tactics, and their so-called regulation in Mauritius and South Africa does not protect victims.
🚨 If you have been scammed, report them to financial regulators, file legal complaints, and expose them on all trading platforms. Let’s shut down this fraudulent operation before more traders lose their hard-earned money!
💰 Demand your money back and warn others—do NOT trade with Exlibre Broker!
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Would you like these statements refined or adapted for specific platforms, such as legal complaints, social media, or financial regulators?
This exlibre is scam broker, they scamed me , they were giving me small withdrawals now when placed my hard earned withdrawals they threatened me account closure and account termination wi h they withdrawn all my hard earned money.