how do i get the money back from Capitalgroup24

By Jordi, from Spain, January 22, 2021 at 09:14 PM

Hello, I have been contacted by an agent of capitalgroup24 in december, and I decided to open an account with 300euros. As the gains were rising I decided to deposit 3000 more to the account. I now find the agent I have been dealing with too pushing, and I wish to close my account, but I need the authorisation of the agent for such an operation. Is this normal? How can I get access to my money if she refuses? Is this company trustworthy? Thanks for any help.

Answer: Hi Jordi,

Capitalgroup24 is a Forex broker, owned and operated by the Inter Media Ltd.. It claims to be registered in England, authorised and regulated in the United Kingdom by the Financial Conduct Authority. However, we couldn’t find any proofs to this statement as there is no such company in the FCA’s register. This is always the biggest red flag – lack of regulation.

We advise all investors and traders to avoid unregulated brokers. The lack of information (or false information) about the broker’s regulation, trading conditions, and contact details should be the biggest red flag for those who plan to invest with the entity.

You need to try and withdraw at least some small amount from your account, maybe they will release it. Also, we recommend to report about this case to your local Financial regulator CNMV.

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