Sam

I was trading on my account number 19015373, From almost 3 months was doing good profit, The I increased my capital to 10000usd and even more, what happened on Friday I took some trades in which I found 5+5 big lots automated came on my account which was not placed by me and that washed my 12000USD in no time, when I contacted support they say orders made by you in which long file of mt4 that was not present, secondly after 5 days Again I invested 5000usd and was trading on gold pair when I had 5-7 orders what I saw signal to mt4 gone and same time I was on the call with my client on the conference and he got the same issue on a different state, I immediately took a screenshot of both account also of his PC over the TeamViewer and when reported to Exness they says we have no such issues it’s your internet issue, that day very hardly I saved my funds. These are cheap scammers do not trade on exness, On Dec 7th due to server issues again I failed to close my orders and I made another big loss of 9000$ and on the report to exness they sent me terms and conditions, Here is the email ”’ We have carefully reviewed the execution of the group of orders on the account 19015373. The results are as follows: We apologize for the inconvenience. Our technical team has reviewed the journal and the history of the log and there were no irregularities found in the execution or any unsuccessful attempt. The issue may have been caused by the instability of the Internet connection. It is advisable to change the type of Internet connection to improve connection quality. If you have any further questions, please do not hesitate to contact us Thank you. Best regards, Sunerah Rahman Exness | Support Team It is advisable that the client change the type of Internet connection to improve connection quality. For more information on this, please visit our website Taking everything into consideration, the decision has been made to leave the results of the orders in question unchanged. The decision is based on clauses 1.1, 1.3, and 1.4 of 1.1 The Client is solely responsible for providing and maintaining the compatible equipment necessary to access and use the Trading Platform, which includes at least a personal computer, Internet access by any means and telephone, or another access line. Access to the Internet is an essential feature and the Client shall be solely responsible for any fees necessary in order to connect to the Internet. 1.3 The Company will not be liable to the Client should his computer system fail, damage, destroy, and/or format his records and data. Furthermore, if the Client incurs delays and any other form of data integrity problems that are a result of his hardware configuration or mismanagement, the Company shall not be liable. ”” Over the phone calls and live chat, they told me that they are very good broker and do share up to 50 thousand USD of profit to their clients. But on the other hand, they do notice client’s funds and gives issues independently to washout their funds. These cheap scammers must be banned and licenses should be canceled for such scam work. I have attached the screenshot of my loss as well as the error and ping issues I got on my mt4. I lost 21000$ on this scam broker who stolen my money without compensation. I have successfully change the broker and now doing a profit very well. I give a message to all old clients to change your broker quickly if you are trading into scam broker exness.